CIT Home

WebCT

Turn It In

If you are having a technical problem accessing WebCT please do the following FIRST! Go to WebCT at http://webct.wvstateu.edu and use the "Check Browser" link. Next use the "Browser Tuneup Page" at WebCT to make sure you have all the plug ins required and all the browser settings correct.

Q: When will I be able to get into the WebCT sites for my courses in an upcoming semester?
A: The answer to this question varies depending on the type of course. No course needs to be open to students before the official start of the semester in question. To find those dates, you can go to the link called Academic Calendar. on the right side of the Log in page. Course sites for Web100 and Web80 courses will be open the day those courses are set to start on the published course schedules. Other courses that are using WebCT (even Web50 courses) may not be using their WebCT sites at the start of the semester. WebCT sites that will be used at the beginning of the semester are usually up a week or two before those dates, but how much content is going to be available to students yet is going vary greatly from site to site. And note that while WebCT creates a course shell for all courses offered during the semester not all instructers use WebCT course sites. So unless you are in a course that has been designated on the published schedule as using WebCT, you still may want to check first with you instructor to see if the site is going to be used during that semester.

Q: I have an online chat for my class but it doesn't work. What do I do?
A: You need to install JAVA. Without JAVA installed the Chat and Whiteboard tools do not function. There are other tools in WebCT that require JAVA also like the editor in email and in discussions. JAVA can be downloaded for free from http://www.java.com/en/download/index.jsp.

Q: I am having a problem with online quizzes. I can get to the quiz list, click on the title of the quiz, get the quiz directions with the button "begin quiz". When I click on the "Begin Quiz" button, nothing happens, no new windows, same page.
A: Your browser has pop ups disabled or you have a pop up blocker. Try disabling it for webct.wvstateu.edu. Try http://www.webct.com/tuneup for more information on your current browser and its settings. You may also want to try downloading the free FireFox browser at: http://www.mozilla.org/products/firefox/.

Q: I click on "WebCT" on WV State's home page or put "http://webct.wvstateu.edu" into my browser but get "Server not found" or "The page can not be displayed" or "We can't find webct.wvstateu.edu". What do I do?
A: This is caused by a firewall blocking either the server or the ports that the WebCT server uses. To correct this check your firewall settings or check with the person that manages your firewall or router. If you are having trouble accessing WebCT from a K12 school please call the RESA office. If the RESA office needs more information please have them contact matt@wvstateu.edu. If you are in RESA 3 call Greg Chapman or Keith at (304) 766-7655 extension 147.
A:This can also be a Domain Name Server (DNS) failure with your Internet Service Provider (ISP). This has been reported as a problem to both Charter and Verizon. It has been traced to to a problem with thier DNS servers. You can still get to WebCT by using the Internet Protocol (IP) address: http://129.1.208.47:8900. When this happens please report it to your ISP.

Q: Where do I find the link to WebCT on WV State's web page?
A: It is in the quick links drop down on the University's web page http://www.wvstateu.edu or on the left side navagation near the bottom on the Community and Technical Colleges page http://www.wvsctc.edu. You can also go to it directly by entering http://webct.wvstateu.edu:8900 in the address line or URL, or Location area of your browser.

Q: I don't know my WebCT ID. Where do I get it?
A: Your WebCT ID is the same as the login for your campus email account. It was mailed to your permanent address by Comuter Services. If you need your account ID or WebCT ID again you can: 1. Go to Computer Services room 123 Hamblin Hall with your Student ID. 2. Try the "WebCT ID Help" page. or 3. Email Instructional Technology with your Name, Student ID, and course you are trying to access.

Q: I don't know or forgot my WebCT password. What can I do?
A: Your initial WebCT password was set to your PIN (6 digit Birth Date, MMDDYY). It was mailed to your permanent address by Comuter Services. If you need your WebCT password reset please try the "Forgot My Password" link on WebCT first. Then Email Instructional Technology with your Name, Student ID, and course you are trying to access.

Q: I click on the Login link on the WebCT entry page but all I get is a blank page after that. What's wrong?
A: This has happened to a few people after they have installed or have aquired a search bar or another add on tool for Internet Explorer. Either configure the tool bar to allow access to WebCT or install a different browser to access WebCT. Firefox has NOT been validated for use with WebCT Campus Edition 4.1, BUT, We have found that it works for all WebCT content that we currently use. Firefox is available for FREE. It can be downloaded from http://www.mozilla.org/products/firefox/.

Q: I login to WebCT but the login pages comes back up. What's wrong?
A: You do not have cookies enabled in your browser or you have installed or have aquired a search bar or another add on tool for Internet Explorer. Either configure the tool bar to allow access to WebCT or install a different browser to access WebCT. Firefox has NOT been validated for use with WebCT Campus Edition 4.1, BUT, We have found that it works for all WebCT content that we currently use. Firefox is available for FREE. It can be downloaded from http://www.mozilla.org/products/firefox/.

Q: What is TurnItIn?
A: TurnItIn is a Plagiarism Prevention service. You may see the icon in your WebCT course if your instructor is using TurnItIn to check assignments. For more information on what plagiarism is and how the service works please go to www.turnitin.com.